Privacy Policy

Gholphel ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We collect information that you provide directly to us, including:

Personal identification information such as name, email address, phone number, and mailing address when you contact us or place an order
Payment information processed through secure third-party payment processors
Communication preferences and correspondence history
Information about custom order requirements and specifications

We also automatically collect certain information when you visit our website, including:

Device information such as IP address, browser type, operating system, and device identifiers
Usage information such as pages visited, time spent on pages, and navigation patterns
Location information based on IP address
Cookies and similar tracking technologies as described in our Cookie Policy

How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill your orders, including custom orders
To communicate with you about your orders, inquiries, and our services
To respond to your questions, comments, and requests
To send you marketing communications if you have opted in to receive them
To improve our website, products, and services
To analyze website usage and trends
To detect, prevent, and address technical issues and security threats
To comply with legal obligations and enforce our terms and policies

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

Consent: When you have given clear consent for us to process your personal data for specific purposes, such as marketing communications
Contract Performance: To fulfill our contractual obligations to you, such as processing and delivering your orders
Legal Obligation: To comply with applicable laws and regulations
Legitimate Interests: To operate and improve our business, including website analytics and fraud prevention, where such interests are not overridden by your rights and interests

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

With service providers who perform services on our behalf, such as payment processing, shipping, and website hosting, subject to confidentiality agreements
With business partners for analytics and marketing purposes, only with your consent
When required by law or to respond to legal process, such as court orders or subpoenas
To protect our rights, property, or safety, or that of our customers or others
In connection with a business transaction, such as a merger or acquisition, with notice to affected users

Data Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit using SSL/TLS protocols
Secure storage of data with access controls
Regular security assessments and updates
Employee training on data protection practices
Limitation of access to personal information on a need-to-know basis

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights and Options

Depending on your location, you may have the following rights regarding your personal information:

Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information, subject to legal retention requirements
Portability: Request transfer of your personal information to another service provider
Objection: Object to processing of your personal information for certain purposes
Restriction: Request restriction of processing of your personal information
Withdraw Consent: Withdraw consent for processing based on consent, without affecting the lawfulness of processing before withdrawal

To exercise these rights, please contact us using the information provided in the Contact section below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. When we transfer personal information from the EEA to other countries, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.

Data Retention Periods

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider when determining retention periods include:

The nature and sensitivity of the information
The purposes for which we process the information
Legal and regulatory requirements
The potential risk of harm from unauthorized use or disclosure

When personal information is no longer needed, we securely delete or anonymize it.

Children's Privacy

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

Third-Party Services

Our website uses third-party services that may collect and process your information:

Google Ads Conversion Tracking: We use Google Ads to track conversions and measure the effectiveness of our advertising campaigns. Google may use cookies and similar technologies to collect information about your interactions with our ads.
Google Ads Remarketing: We use Google Ads remarketing to show you relevant advertisements on other websites. This service uses cookies to serve ads based on your past visits to our website.
Google Analytics: We use Google Analytics to analyze website traffic and user behavior. Google Analytics collects information such as page views, session duration, and user demographics.
Google Maps API: If we use Google Maps on our website, Google may collect information about your location and usage of the map service.

These third-party services have their own privacy policies governing the collection and use of your information. We encourage you to review their privacy policies to understand how they handle your data.

Cookie Usage

We use cookies and similar tracking technologies to collect and store information about your preferences and activities on our website. For detailed information about the types of cookies we use and how to manage them, please see our Cookie Policy.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page and updating the effective date. Your continued use of our website after such changes constitutes your acceptance of the updated Privacy Policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Gholphel
337 Main St
Longmont, CO 80501
USA
Phone: +1 (970) 396-9950
Email: contact@gholphel.world